This sweeper is the best thing since sliced bread i've had it almost a year and works great as new, not sure how the handles are breaking off for some customers but obviosly they are treating them roughly.I"ve have a hoover windtunnel bagless and the shark works much much better than that even. I haven't used my hoover except for once since buying the shark. It picks up whole animal crackers, nasty sticky food under my children's high chairs and has been used at least twice a day since it's purchase. We have went on to purchase a corded hand vac as well as a cordless one and love those just as much!!!!!!Buy it and see what you think, i guarantee you won't regret it!!

I too got this sweeper for xmas, 2003, worked great for 5 times of use, the belt broke, upon trying to get the broken belt off, the gear box broke. I called customer service, told them I thought they should replace the belt since it had only been used 5 times, they agreed, except I hade to pay the S.& H.,That was the 4th. week of Jan 2004. The gear box came, no belt, Have gotton 2 postcards saying that "due to the large request for the belt, it is on back order, but to expect it in 3 - 4 weeksToday is June 1, 2004, still no belt. I tried to call customer service this a.m., busy for over an hour. Tomorrow I contact the BBB. What a waste of money, although, the stores around here seem to have a hugh supply of the ultra shark cordless sweeper, makes a person wonder. The product may work good, BUT when it breaks down, you might as well throw it away.

The sweeper works great. after a few months of use the battery got so hot that it melted the plastic around the terminals. I emailed customer service and got no response to the question. I also asked them how to get replacement belts, they directed me to their web site. I ordered the belts the first week of 12/03 and my credit card was promptly charged. I have never recieved the belts but I do get a postcard every 3 to 4 weeks explaining that they are on backorder and should arrive in 3 to 4 week. Well they haven't but the post cards keep comming.Customer service at 800-798-7398 has no answers. The phone at 866-694-6401 rings once then goes busy. This is the worst company that I have tried to do business with since Verizon.

I purchased the Shark about 7 months ago and the plastic handle broke a short time later. I ordered two new handles because the handles seem to be very weak in December 2003. They charged my credit card. I have waited since then without receiving the handles. I have called the customer assistance center on multiple times. They have sent me post cards saying that my parts are still on back order. It's hard to believe that the company can't produce simple spare parts but it seems to be the case. I am now totally frustrated and the have my money.PLease be on guard if you need service from this company.

Bought two. One broke inside a week. The other lasted 6 months - about average for our operation. Neither picked up particularly well when they were working. They certainly didn't pick-up better than any of the $40 vacs that we'd used before. The Shark Sweepers look like they are made of a higher grade material because they're silver in color; don't be fooled, it's plastic and light-weight plastic at that. I won't buy another.

I fell for the infomercial so I went out and got one at Sears. I used it and thought WHAT A GREAT PRODUCT! But then it started happening... First, it didn't keep it's charge. Used it for about 5 minutes and it would stop. I returned it and got another one, thinking maybe it was just bad luck. Started using the second Shark Cordless Sweeper, about 3 days later, it would not turn off. NO matter how many times I hit the power button. So finally I got it to stop and then 5 minutes later, it turned back on, ON ITS OWN. Spooky!Took it back to SEARS and the Sales Rep told me that about 75% of all the Shark's Cordless sweepers that they sold was returned due to some sort of defective. TOO BAD!! It is a good product and concept but made SO POORLY!