After comparing step cans and prices at Wal-Mart, Kohls, Amazon and eBay, I found this can for $[...] at Costco and went for it. We all loved it, it was so convenient! The infrared sensor was iffy, sometimes it doesn't respond, but I had no problem pushing the open button, which worked fine to me. After 6 months though, the lid won't open either with the open button or the infrared sensor. Fresh batteries notwithstanding, I have to dig my fingernail under the lid to open it. Sure, the close button still works, but shouldn't I expect that my garbage can should outlive my garbage?Thank goodness I bought this at Costco, I can return it for a full refund even after 6 months. I'm going to get a reliable and durable step can and skip the $10 of batteries altogether. Good idea, but unreliable technology makes this a loser in the end.

The lid on this trashcan stopped working. I only ordered it on December 17. It won't even open for me to put trash into. I can't easily get a hold of the manufacturer. If I do I will update this review.

Upon arrival, the lid would not close all of the way. The sensor works great in terms of it opening, but when it goes to close it stops short. I have had to press the "close" button manually to get it to close. Sometimes, it will close all of the way after several manual pushes on the top of the lid when it attempts to close on its own. In addition, the "deodorizer" part of it is essentially useless. It has not made a difference. I do, however, like the fact that you can push the "open" button on it and it will stay open until you press "close." This makes it much easier for when you are doing food prep in the kitchen.iTouchless Deodorizer Filtered Infrared Sensor Automatic Touchless Trash Can, 13 Gallon, Stainless-Steel

Amazing is all I can say, make sure to buy the power adapter so you can plug it in and forget about wasting batteries. I love this thing, keeps smells locked away and the can is so clean because I don't have to touch it to open it!

I purchased 2, one for recycle and one for regular trash. Only one ever worked even with fresh batteries. After I replaced the batteries the first time, it seems to stop working altogether. I hope I am able to exchange them. Too many people have had good experiences. I suspect I just got faulty product. Happens I suppose.

This was our second touchless (same company) trash can. First one stopped working after about 6 months...2nd one stopped working right at about 1 yr mark...Concept is good but product does not last long and the customer service at itouch SUCKS!!!! Also, this particular model has a huge issue with the way it holds the trash bags. There is a notch on the top side of the trash can and the can is not exactly rectangular. If you put the rind on the notch even little bit off then the first time you throw trash in the can, the whole bag will fall...if you are unlucky then it may happen after you have thrown some trash and now you have to clean up all the mess!! I wouldn't recommend this to anyone!!